Mobile App Privacy Policy

Your privacy is extremely important to us! This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.loveyagutsbox.com.

The terms "You," "Your," "Yours" and "User" refer to the entity/person/organization using our site. When this Policy mentions "We", "Us," and "Our" it refers to Love Ya Guts Box and its subsidiaries and affiliates. “Site” refers to https://www.loveyagutsbox.com and its android and iOS mobile app

This Privacy Policy is governed by our Terms of Services.

For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at admin@loveyagutsbox.com.

1. INFORMATION WE COLLECT FROM YOU

We collect the information You provide us and this information is necessary for the adequate performance of the contractual arrangement which is in place between You and us and allow us to comply with our legal obligations.

  • Account Signup Information. When You create the account, we ask You to provide the signup information, such as Email, Name, Surname, Phone, Username, Passwords, Personal Number, Address.
  • Communication, chats, messages. When you communicate with us through email or any other way, we collect information about your communication and any information You choose to provide or disclose. In order to answer your request, we may access information provided by email, chats, purchase history, etc.
  • Payment Information. To order and use features of Site, we may require you to provide certain financial information in order to facilitate the processing of payments. We collect your Credit or debit card number, Credit or debit card type, Credit or debit card expiration date, Billing address, Tax number, Name and surname.
  • Login information. We collect Login information if You are logging to our account with Authentication Data.

2. INFORMATION WE COLLECT AUTOMATICALLY

When you use our Site or contact us directly we may collect information, including your personal information, about the way you act in our Site, the services You use and how You use them.

This information is necessary for the adequate performance of the contract between You and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Site.

  • Log data and Device information. We automatically collect log data and device information when you access and use the site, even if you have not created an Account or logged in. That information includes, among other things: Internet protocol (IP) addresses, Browser type, Internet service provider (ISP), Referring/exit pages, Operating system, Date/time stamp, Clickstream data.
  • Tracking technologies and Cookies. We use Cookies, Beacons, Tags, CI codes (click tracking), ISC (source tracking), ITC (item tracking codes), Phone model, Device ID, Customer number. We also automatically collect information about the device's operating system .
  • Geo-location data. We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience. Such data may be collected only when you access the Site using your device.
  • Usage information. We use a tool called "Google Analytics" to collect information about your interactions with the Site (what pages you visit, such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Site. In consequence, Google, Inc. plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site). For more information please visit Google.
  • Publicly available personal Information.

3. THE WAY WE USE YOUR INFORMATION

We process your information adhering to the general data processing principles.

We may use the information we collect through our Site for a number of reasons, including to:

  • to identify user
  • to create account
  • to create trusted environment
  • to create statistics and analyze market
  • to stay connected
  • to customize marketing
  • to send billing information
  • to manage user orders
  • to contact user
  • to improve services
  • to ensure data security and prevent fraud
  • to comply with applicable laws
  • to request feedback
  • to post testimonials
  • to provide support

We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.

4. DIRECT MARKETING

We may use your provided contact details for direct marketing. These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g. location, social media profile information, etc.) or we have collected or generated from other sources as described below.

If you wish to withdraw the consent for direct marketing, and refuse to receive information from us, you may exercise such an option at any time you wish by updating your preferences in your account, following the instructions to unsubscribe in the received email.

5. HOW WE MAY SHARE YOUR INFORMATION

Site may send user information like email address to its mobile app provider Vajro and to Shopify if you use social login (Facebook, Google, Apple) or a one time code.

Site may use (currently or in the future) analytical tools like Google Analytics, Firebase Analytics, Clevertap and Appsflyer.

We may also disclose your information to third parties:

  • where required by law or regulatory requirement, court order or other judicial authorization;
  • in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements;
  • in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of a business;
  • to protect or defend our rights, interests or property, or that of third parties; (e) to investigate any wrongdoing in connection with our products and services;
  • and to protect the vital interests of an individual.

6. COOKIES

Cookies are small text files stored by your browser on your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information.

Cookies from our Site cannot be read by other Sites. Most browsers will accept cookies unless you change your browser settings to refuse them.

Cookies we use on our Site:

  • Strictly necessary cookies - These cookies are required for the operation of our Site. They help us to show you the right information, customize your experience, and allow us to implement and maintain security features as well as to help us detect malicious activities. Without these cookies operation of the Site would be impossible or its functioning may be severely affected.

You may find more information about how to delete cookies, as well as the other useful information related to the use of the cookies, on the website http://www.allaboutcookies.org/.

7. SENSITIVE INFORMATION

We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related a sexual orientation.

Please do not send, upload, or provide us any sensitive data and contact us using the contact details below if you believe that we might have such information. We have a right to delete any information we believe might contain sensitive data.

8. PAYMENT INFORMATION

Please refer to the privacy policy which is available in our website https://www.loveyagutsbox.com.

9. THIRD PARTY LINKS

Our Site may have links to other websites. Please review their privacy policies to learn more about how they collect and use your personal data, because we do not control their policies and personal data processing practices.

10. RETENTION

We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligation, resolve disputes, and enforce our agreements.

We will retain your personal information as long as we need it to provide services to you, unless we are otherwise required by law or regulations to retain your personal information longer.

11. SECURITY

We have implemented security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures. Among other things, we regularly monitor our systems for possible vulnerabilities and attacks.

Regardless of the measures and efforts taken by us, the transmission of information via the internet, email or text message is not completely secure. We do not guarantee the absolute protection and security of your personal information or any other User Content you upload, publish or otherwise share with us or anyone else.

We therefore encourage you to avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

If you have any questions regarding the security of our Site or Services, you are welcome to contact us at admin@loveyagutsbox.com.

12. YOUR RIGHTS

You are entitled to a range of rights regarding the protection of your personal information. Those rights are:

  • The right to access the information we have about you. If you wish to access your personal information that we collect, you can do so at any time by contacting us at admin@loveyagutsbox.com
  • The right to rectify inaccurate information about you. You can correct, update or request deletion of your personal information by contacting us using the contact details provided below.
  • The right to object to the processing. When we rely on your consent to process your personal information, you may withdraw consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of processing prior to the withdrawal of your consent.
  • The right to lodge a complaint. You can raise questions or complaints to the national Data Protection Agency in your country of residence in the event where your rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.
  • The right to erase any data concerning you. You may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.

If you choose to delete your account and all associated data (or specific parts of it), send an email to admin@loveyagutsbox.com requesting deletion of data. We'll process your request and delete all account data within (x [Max: 30]) days. You will receive an email confirmation as soon as it is done.

13. APPLICATION OF POLICY

This Policy applies only to the services offered by our Company. Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our Site or Services.

14. AMENDMENTS

Our Policy may change from time to time. We will post any Policy changes on our Site and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

15. ACCEPTANCE OF THIS POLICY

We assume that all Users of this Site have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our Site. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 14. Continued use of this Site implies acceptance of the revised Policy.

16. FURTHER INFORMATION

If you have any further questions regarding the data we collect, or how we use it, then please feel free to contact us at admin@loveyagutsbox.com

Based on 1258 reviews
88%
(1105)
8%
(98)
2%
(27)
1%
(7)
2%
(21)
C
ORGANIC BEEF LIVER CAPSULES
Customer (Adelaide, AU)
Beef liver capsules

I have been following love ya guys on Instagram for a while and loving the content and promotion of a more animal based diet. It has certainly improved my overall health. On a recent blood test I found out I was low on Vitmin B12 so I started eating beef liver but could never disguise the taste so I decided to try these capsules. I’m hoping my next blood test will show my Vit b12 has improved. Customer service is a ten out of ten. All my questions were promptly answered in a friendly way. I wouldn’t recommend mixing the powder from the capsule in just water as it didn’t mix in well and tasted awful haha but the capsules are completely fine. Thanks love ya guys! I will definitely be ordering again.

C
WHEY MORE PROTEIN POWDER
Customer Paris Joshi (Melbourne, AU)
Amazing highly recommend

So happy with the ingredients. And taste is smoothies is great! I am in love. Thank you

Has made a difference!

Still breast feeding my one year old, starting feeling tired, or maybe low iron. Was recommended these products. Wow, definitely noticed a different. Will keep taking them for a while. They feel easily absorbed, and the drops in water you can bearly taste, I feel like my body craves it. I also added the beef spleen. Feel so happy not to be taking 'iron tablets'
My body is very much enjoying this pack. Thank you. ❤️

Crippling anxiety

I experienced crippling anxiety after taking the fulvic humic concentrate and the MSM capsules, physical and mental anxiety so badly I've stopped taking those and only just come right. The collagen plus and the loose leaf tea are great though. So far I have been hesitant to try the bentonite clay. Also I did not receive the free bonuses that were promised to me, I have emailed the admin, no reply so far.

Only a few days and my skin looks noticeably plumper and hydrated than before (others commented on it). Great product. Little bit of a beefy smell when you apply it (it's animal fat based so to be expected...) but it dissipates quickly.

C
Love Ya Guts Foundation Box
Cara Wessels (Brisbane, AU)
Loving love ya guts

I’ve been receiving the Love ya guts subscription for about 8 months now, I love all the products, the teas are delicious and the collagen powder don’t make me feel sick like other brands, I have more energy and less inflammation in my joints.

Pregnancy fatigue

Ordered these to help boost my iron as I was feeling run down coming into my third trimester and felt an energy increase in just a couple days. Love this product.

M
Shipping Insurance
Mayrah Dreise (Brisbane, AU)
Peace of mind

Shopping insurance gives me peace of mind. I can track orders and feel assured that I will receive my products.

so far so good

I'm about half way through the first month and my digestive health has improved, my skin really flared up and I'm having lots of breakouts so not enjoying that part too much , but previously I was really suffering with constipation and abdominal pain and the past 3 weeks of following the nutrition guidelines and taking the daily supplements I feel a noticeable increase in my gut well-being, I also didn't realise just how big my portion sizes were and overeating and eating too fast was causing so much bloating ... im still waiting on some more diffinative results ( especially for my psoriasis and acne) but I'm learning loads on my journey and hopefully I'll get to where I want to be soon with my gut health

Super easy and effective

Easy to stick too and super effective. Gone from hardly going to the toilet to twice a day!

S
Love Ya Guts Foundation Box
Steven Hall (Gold Coast, AU)
Game changer: 3 major results

My wife recommended I get the subscription box because she was sick of hearing me explode in the toilet everytime I went. Since starting the subscription 4 months ago, I am having regular solid movements and bonus I have gone from catching every cold that was going around to only being sick once since starting the box and even more is so far this summer my white blotchy skin condition hasn’t resurfaced which normally any sign of sun on my skin would send it crazy and I haven’t had a sign of it. So 3 major things have been changed hopefully for good in my life. I didn’t change anything else in my lifestyle. Still eat and drink the same.

Amazing!

Started my 10 year old on the beef organ tablets in May 2024 as I couldn't get his iron stores up with over the counter iron supplements. 4 capsules per day and blood test in October 2024. And its up to 43 from 16. Amazing what these tablets could do in 5 months. So much better for you then over the counter medicines. Thank you!

Amazing

I bought this product to help with my low iron, still early days but I know how amazing the products are and have high hopes I'll feel great in no time. Easy to swallow, even the Dog hangs around when I get them out haha

J
Love Ya Guts Foundation Box
Jo Surgenor (Auckland, NZ)
Foundation box

Starting my love your guts foundation box has been a revelation in my life. I was feeling tired bloated lots of brain fog in the last month. The turnaround has been amazing. I’m starting to feel like my old self. Lots of energy and focus. The aches and pains have reduced, considerably I would highly recommend this product to anyone so if you’ve not feeling great give it a try could be life changing

S
Love Ya Guts Box One Time Purchase
Serena Wells (Christchurch, NZ)
Maybe too early to tell

I've been using the love ya guts box for 1 month. The pains in my bowel seem to have gone. I'm still quite bloated but things like gas seem to be improving. I've just signed up for 6 month subscription and I love the tea.

So good!

This is the second time I have purchased this box and it always helps me with my bloating. My pants are already fitting better.

M
ORGANIC BENTONITE CLAY
Mayrah Dreise (Brisbane, AU)
Balance and health

Since using this product in my smoothies daily my skin is better and my overall energy has lifted.

M
DIGESTIVE BLEND TEA
Mayrah Dreise (Brisbane, AU)
Regular and healthy

Since drinking this tea I have felt less bloated and more regular

M
BALANCE POWDER
Mayrah Dreise (Brisbane, AU)
Great product

I take balance powder every day and a week since having this my digestive issues have almost gone. I highly recommend it

M
WHEY MORE PROTEIN POWDER
Maria (Brisbane, AU)
Best protein powder on the market!

If you’re sitting on the fence about trying Love Ya Guts Whey Protein Powder, just take the plunge and add it to your cart – you won’t regret it!

This product is truly remarkable. After years of trial and error with various protein powders, I struggled to find one to implement into my diet. Most whey and plant-based options on the market left my sensitive stomach feeling upset and uncomfortable.

Initially, I was a bit sceptical about this product. However, after following Love Ya Guts and resonating with Brooke’s lifestyle and approach to eating, I decided to give it a try – and I’m so glad I did!

Both my partner and I have been adding this protein powder to our daily smoothies, and it’s fantastic! It truly has ZERO taste and doesn’t leave that awful chalky residue that we are all too familiar with. Our smoothies come out thick and creamy, and best of all, it doesn’t irritate my very sensitive gut.

An added bonus is the peace of mind that comes from using a product with minimal, pure, and clean ingredients. We’re all about steering clear of processed foods, and this fits perfectly into our healthy eating lifestyle.

So, if you’re contemplating whether to give this product a go, trust me – you won’t be disappointed!

Great and easy

love how i can open them up and easily sprinkle and mix into my food, does'nt change the taste of my food and makes it easy to have them everyday.

S
Shipping Insurance
Susan Grout
Insurance

Whilst insurance is always the best way to go to ensure your parcel(s) arrive safely, it is a tad expensive for people of limited means. I have never had a parcel either not arrive or arrive damaged, or even hijacked! But - I do live in a country area, where these problems are less likely. I will continue to use shipping insurance, however, until perhaps the money runs out!!

R
TALLOW MOISTURISING BALM & TALLOW SOAP BUNDLE
Rachael Mepham (Auckland, NZ)
Amazing results

My face and skin has improved so much since using these daily. Old scarring on my face is fading and it's so soft and moisturized

J
FULVIC & HUMIC CONCENTRATE
Jessica (Hamilton, NZ)
Great product

Tasteless and easy to add to a glass of water in the morning. Will start adding to the kids water too.

Great produc

I’m unsure if I’m seeing any effect yet as it’s only been a couple of weeks. I have a sensitive digestive system so I’m taking half the amount and no issues so far.