Mobile App Privacy Policy

Your privacy is extremely important to us! This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.loveyagutsbox.com.

The terms "You," "Your," "Yours" and "User" refer to the entity/person/organization using our site. When this Policy mentions "We", "Us," and "Our" it refers to Love Ya Guts Box and its subsidiaries and affiliates. “Site” refers to https://www.loveyagutsbox.com and its android and iOS mobile app

This Privacy Policy is governed by our Terms of Services.

For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at admin@loveyagutsbox.com.

1. INFORMATION WE COLLECT FROM YOU

We collect the information You provide us and this information is necessary for the adequate performance of the contractual arrangement which is in place between You and us and allow us to comply with our legal obligations.

  • Account Signup Information. When You create the account, we ask You to provide the signup information, such as Email, Name, Surname, Phone, Username, Passwords, Personal Number, Address.
  • Communication, chats, messages. When you communicate with us through email or any other way, we collect information about your communication and any information You choose to provide or disclose. In order to answer your request, we may access information provided by email, chats, purchase history, etc.
  • Payment Information. To order and use features of Site, we may require you to provide certain financial information in order to facilitate the processing of payments. We collect your Credit or debit card number, Credit or debit card type, Credit or debit card expiration date, Billing address, Tax number, Name and surname.
  • Login information. We collect Login information if You are logging to our account with Authentication Data.

2. INFORMATION WE COLLECT AUTOMATICALLY

When you use our Site or contact us directly we may collect information, including your personal information, about the way you act in our Site, the services You use and how You use them.

This information is necessary for the adequate performance of the contract between You and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Site.

  • Log data and Device information. We automatically collect log data and device information when you access and use the site, even if you have not created an Account or logged in. That information includes, among other things: Internet protocol (IP) addresses, Browser type, Internet service provider (ISP), Referring/exit pages, Operating system, Date/time stamp, Clickstream data.
  • Tracking technologies and Cookies. We use Cookies, Beacons, Tags, CI codes (click tracking), ISC (source tracking), ITC (item tracking codes), Phone model, Device ID, Customer number. We also automatically collect information about the device's operating system .
  • Geo-location data. We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience. Such data may be collected only when you access the Site using your device.
  • Usage information. We use a tool called "Google Analytics" to collect information about your interactions with the Site (what pages you visit, such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Site. In consequence, Google, Inc. plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site). For more information please visit Google.
  • Publicly available personal Information.

3. THE WAY WE USE YOUR INFORMATION

We process your information adhering to the general data processing principles.

We may use the information we collect through our Site for a number of reasons, including to:

  • to identify user
  • to create account
  • to create trusted environment
  • to create statistics and analyze market
  • to stay connected
  • to customize marketing
  • to send billing information
  • to manage user orders
  • to contact user
  • to improve services
  • to ensure data security and prevent fraud
  • to comply with applicable laws
  • to request feedback
  • to post testimonials
  • to provide support

We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests.

4. DIRECT MARKETING

We may use your provided contact details for direct marketing. These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g. location, social media profile information, etc.) or we have collected or generated from other sources as described below.

If you wish to withdraw the consent for direct marketing, and refuse to receive information from us, you may exercise such an option at any time you wish by updating your preferences in your account, following the instructions to unsubscribe in the received email.

5. HOW WE MAY SHARE YOUR INFORMATION

Site may send user information like email address to its mobile app provider Vajro and to Shopify if you use social login (Facebook, Google, Apple) or a one time code.

Site may use (currently or in the future) analytical tools like Google Analytics, Firebase Analytics, Clevertap and Appsflyer.

We may also disclose your information to third parties:

  • where required by law or regulatory requirement, court order or other judicial authorization;
  • in response to lawful requests by public authorities, including for the purposes of meeting national security and law enforcement requirements;
  • in connection with the sale, transfer, merger, bankruptcy, restructuring or other reorganization of a business;
  • to protect or defend our rights, interests or property, or that of third parties; (e) to investigate any wrongdoing in connection with our products and services;
  • and to protect the vital interests of an individual.

6. COOKIES

Cookies are small text files stored by your browser on your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information.

Cookies from our Site cannot be read by other Sites. Most browsers will accept cookies unless you change your browser settings to refuse them.

Cookies we use on our Site:

  • Strictly necessary cookies - These cookies are required for the operation of our Site. They help us to show you the right information, customize your experience, and allow us to implement and maintain security features as well as to help us detect malicious activities. Without these cookies operation of the Site would be impossible or its functioning may be severely affected.

You may find more information about how to delete cookies, as well as the other useful information related to the use of the cookies, on the website http://www.allaboutcookies.org/.

7. SENSITIVE INFORMATION

We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic data, biometric data, health data or data related a sexual orientation.

Please do not send, upload, or provide us any sensitive data and contact us using the contact details below if you believe that we might have such information. We have a right to delete any information we believe might contain sensitive data.

8. PAYMENT INFORMATION

Please refer to the privacy policy which is available in our website https://www.loveyagutsbox.com.

9. THIRD PARTY LINKS

Our Site may have links to other websites. Please review their privacy policies to learn more about how they collect and use your personal data, because we do not control their policies and personal data processing practices.

10. RETENTION

We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligation, resolve disputes, and enforce our agreements.

We will retain your personal information as long as we need it to provide services to you, unless we are otherwise required by law or regulations to retain your personal information longer.

11. SECURITY

We have implemented security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures. Among other things, we regularly monitor our systems for possible vulnerabilities and attacks.

Regardless of the measures and efforts taken by us, the transmission of information via the internet, email or text message is not completely secure. We do not guarantee the absolute protection and security of your personal information or any other User Content you upload, publish or otherwise share with us or anyone else.

We therefore encourage you to avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

If you have any questions regarding the security of our Site or Services, you are welcome to contact us at admin@loveyagutsbox.com.

12. YOUR RIGHTS

You are entitled to a range of rights regarding the protection of your personal information. Those rights are:

  • The right to access the information we have about you. If you wish to access your personal information that we collect, you can do so at any time by contacting us at admin@loveyagutsbox.com
  • The right to rectify inaccurate information about you. You can correct, update or request deletion of your personal information by contacting us using the contact details provided below.
  • The right to object to the processing. When we rely on your consent to process your personal information, you may withdraw consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of processing prior to the withdrawal of your consent.
  • The right to lodge a complaint. You can raise questions or complaints to the national Data Protection Agency in your country of residence in the event where your rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.
  • The right to erase any data concerning you. You may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed.

If you choose to delete your account and all associated data (or specific parts of it), send an email to admin@loveyagutsbox.com requesting deletion of data. We'll process your request and delete all account data within (x [Max: 30]) days. You will receive an email confirmation as soon as it is done.

13. APPLICATION OF POLICY

This Policy applies only to the services offered by our Company. Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our Site or Services.

14. AMENDMENTS

Our Policy may change from time to time. We will post any Policy changes on our Site and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

15. ACCEPTANCE OF THIS POLICY

We assume that all Users of this Site have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our Site. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 14. Continued use of this Site implies acceptance of the revised Policy.

16. FURTHER INFORMATION

If you have any further questions regarding the data we collect, or how we use it, then please feel free to contact us at admin@loveyagutsbox.com

Based on 1479 reviews
88%
(1295)
7%
(107)
2%
(36)
1%
(14)
2%
(27)
N
Love Ya Guts Foundation Box
Nadia (Auckland, NZ)
A bit disappointed

While some of the products were good. The customer service was terrible! Communication is really bad. They are happy to take your money but if you have an issue,don't expect them to reply promptly.
The majority of products are repeated so value for money isn't there. You will be better off buying individual products from these guys,and DON'T do a subscription.
I don't like to leave bad reviews but my experience with love your guts has been awful. Even their app is below par. Do better LYB!

H
WHEY MORE PROTEIN POWDER
Helen Glucina-Stevens (Wellington, NZ)
Great restorative

This product is so gentle on the gut and brilliant for that very much needed extra lift of energy in the morning to keep you going all day. Smoothies, porridge.Im Interested to try in the coffee. Thanks

G
COLLOIDAL SILVER
Gina (Melbourne, AU)
Gina

Was starting to get an ear ache, put a couple of drops of the colloidal silver...all gone.

Gina

has made a big difference to the pain from my arthritis. Have bought more. awesome stuff.

Gina

love love love this soap. bought one for the grandkids. Will be buying again

L
FULVIC & HUMIC CONCENTRATE
Liz Scott (Brisbane, AU)
Works well!

Since using this product, I've been feeling heaps better. There's no flavour to speak of so works in all beverages even water.

J
WHEY MORE PROTEIN POWDER
Jenny Saunders (Auckland, NZ)
Amazing stuff

I have made smoothies for years and now I have this Whey powder it makes the smoothies so much more filling and a great texture - love it

More energy, less fatigue

My iron levels have been low for the last 8 months and had been feeling very fatigued despite plenty of sleep. Since taking 4 capsules consistently for 5 weeks I and feeling a noticeable difference. I have more energy and no fatigue. Will purchase again

C
LACTOFERRIN CAPSULES (375mg)
Christina Self (Sydney, AU)
Natural Iron Booster

Thank goodness there is a way to boost my iron that is gut friendly! I discovered this product after I found out my standard iron supplement was actually FEEDING my Candida issues, causing even more imbalance in my gut. Don't hesitate to try it out!

C
FULVIC & HUMIC CONCENTRATE
Chloe (Perth, AU)
Top notch

A little bottle of liquid health gold that goes a long way!

Life changing

I have been taking these supplements for awhile now because of how well they work. These are the first product I've found that actually work on my severely low iron. Had a check up with my doctor after 6 or so weeks of using them and had my first proper rise in my iron levels in years. I have been telling everybody that needs support to get onto these asap. Highly recommend!

A
COLLAGEN PLUS
Anonymous (Brisbane, AU)

This is in my everyday routine! I love the LYG products, something that has worked wonders for my gut!

A
TALLOW REPAIR BALM
Amber R (Tauranga, NZ)
Highly recommend!

I used this after I got what appeared to be a fungal rash on my skin. I'd gone to my doctor and prescribed a cream that didn't make an improvement... I used this and it cleared up no problem at all!

L
GRASSFED & FINISHED BOVINE COLLAGEN
Litsa Windust (Auckland, NZ)
Just natural

Love love ya guts collagen. Nice to know I’m taking something clean and natural without random flavours and fillers. I have it in my smoothie with the love ya guys protein and liver caps every morning.

A
WHEY MORE PROTEIN POWDER
Alena Bugden (Sydney, AU)
My secret weapon

I’m a busy mum of 4 and I really struggle to get enough protein during the day so as a result, i often burn-out early and end up snacking or over-eating at dinner time! I’ve used other protein powders before but the ingredients are HORRIBLE and i always worry about what they’re doing to me. I certainly wouldn’t ever feed them to my kids! This protein powder is a game changer… I’m getting the protein my body needs to run around after my kids AND I can rest easy knowing there’s no nasties!! I mix mine into some milk with maple syrup and it’s beautiful! I also add it into my kids smoothies. Highly recommend! Thanks LYG

A
LIVER DETOX TEA
Amy Jackson (Brisbane, AU)
Delicious

Love this tea! It’s so tasty and very soothing on the stomach. Will definitely be buying again!

A
WHEY MORE PROTEIN POWDER
Andy W. (Brisbane, AU)
Worthwhile Protein Powder

It does exactly what it promises and helps you lose weight as a meal replacement.

C
WHEY MORE PROTEIN POWDER
Christel (Brisbane, AU)
Cleanest protein on the market

Honestly, when I say cleanest I really mean the cleanest and best protein on the market. I searched for years while owning a health food store with no luck, I was close to start making my own until I found Brooke’s product. Truly the best. Love it in everything!

J
WHEY MORE PROTEIN POWDER
Jimmy Pham (Melbourne, AU)
Cleanest & Purest Protein!

It is so versatile and mixes well yoghurt and coffee!

Great way to get in my protein intake and the extra benefits of colostrum included is epic!

Not to mention the Amla berry for extra absorption. Very well thought through for optimal intake! Incredible stuff.

E
BALANCE POWDER
Emma S (Brisbane, AU)
Really nice taste

I started taking the Balance powder after some ongoing struggles with Candida on my face and in my mouth. After a month of having it every day with water I’m feeling like my gut health has improved and my Candida has mostly cleared up. It’s very easy to mix into water and quite a mild nice taste with a hint of cinnamon. I’ll definitely keep this in my routine.

J
LACTOFERRIN CAPSULES (375mg)
Jane wood (Wellington, NZ)
Taking Lactoferrin

I have begun taking one Lactoferrin capsule once a day to see if it helps with Painful Bladder Syndrome/IC.
I read a review on an American IC Network that said it is worth trying.They recommended using Lactoferrin produced in Australia and not the US.I was really pleased to come across your Website.So far I think the it is worth continuing taking Lactoferrin and my GP is happy with this.

A
GRASSFED BEEF SPLEEN CAPSULES
Ann Lambert (Melbourne, AU)
I am Happy with this product what does it matter if this arrives in a pouch then a glass Jar

I am Happy with this product what does it matter if this arrives in a pouch then a glass Jar this product builds up your Iron and I am happy with this.

E
ORGANIC BEEF LIVER CAPSULES
Emma Hart (Christchurch, NZ)
Can't stop, won't stop.

Since beginning this supplement a little over a year ago while pregnant my energy levels no longer feel depleted. I alternate between these and the organ blend paired with Lactoferrin and also wonder if this is why I've been illness free for 2years 🤗🤗🤗

A
GRASSFED BEEF SPLEEN CAPSULES
Anonymous (Townsville, AU)
disappointed.

I ordered these and expected a glass jar as it is advertised and they arrived in pouch that can’t be recycled.